Privacy Policy mega77 –
Malaysia Member Data Protection

1 Introduction & Scope of This Policy

This Privacy Policy is an official Mega77 document describing how our platform handles the personal information of all members and users in Malaysia. When you register, log in, or use any Mega77 service, you agree to the collection and use of data as stated in this document.

Mega77 is committed to upholding sound data protection principles, including data minimisation, clearly defined purposes, secure storage, and deletion of data when it is no longer needed. We believe that member trust is our most valuable asset, and that trust begins with full transparency in how we handle personal data.

This policy applies to all data you provide directly to us during registration, platform use, customer support, and any other interaction with Mega77 whether through our official website or mobile app.

2 Types of Personal Data Collected

Mega77 only collects personal data that is strictly necessary to operate the platform safely and effectively. Below are the categories of data we collect and their respective purposes:

Mega77 does not collect sensitive data such as your health information, religious beliefs, or political views. Your financial data, such as bank card numbers, is never stored in full on our servers — only the minimum information required to process transactions is stored in encrypted form.

3 How We Collect Data

Mega77 collects your personal data through several legitimate and transparent channels:

• Account registration – You provide information directly when completing the registration form, including your name, email, and phone number.
• KYC Verification – You upload your identification documents and bank statements when required to verify your identity prior to your first withdrawal.
• Platform usage – Our system automatically records technical data such as IP addresses, device types, and in-platform activity for security purposes.
• Customer Support – When you contact our support team via live chat or email, the conversation is recorded for reference and service improvement.
• Cookies – The mega77 website uses essential cookies to ensure core platform functions run smoothly, as well as analytics cookies to understand general usage patterns.

4 Personal Data Usage Purposes

Mega77 uses your personal data solely for the purposes stated and agreed upon at the time of collection. We will not use your data for any other purpose without obtaining fresh consent from you. The applicable purposes are as follows:

• Account management – Creating, verifying, and maintaining your member account to ensure it functions correctly and securely.
• Financial transaction processing – Processing deposits and withdrawals efficiently and securely to your registered bank account.
• Identity verification (KYC) – Ensuring all members meet the minimum age requirement of 18 and comply with anti-money laundering (AML) requirements.
• Platform security – Detecting and preventing fraud, system abuse, and unauthorised access to your account.
• Customer Support – Providing accurate and effective assistance whenever you encounter any issues or inquiries.
• Service communications – Sending important notifications related to your account, changes to terms, or critical security information.
• Product improvement – Analysing usage patterns in aggregate (not individually) to improve the gaming experience on the mega77 platform.
• Legal compliance – Complying with any legal obligations, regulations, or court orders applicable to mega77's operations.

5 Data Sharing with Third Parties

Mega77 does not sell your personal data to anyone. However, in the limited situations described below, we may share your data with trusted third parties. All sharing is governed by strict confidentiality agreements.

• Payment providers – Banks and payment processors that facilitate your deposit and withdrawal transactions. They receive only the minimum data required to process payments.
• Technology service providers – Infrastructure and hosting providers that support mega77's platform operations. All such providers are subject to strict data protection policies.
• Legal authorities – mega77 will disclose data when required by law, court order, or a legitimate request from law enforcement agencies.
• Independent third-party audit – Audit firms that verify game fairness and compliance with our KYC procedures. Their access is limited and controlled.

6 Data Storage & Retention Period

Mega77 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Below are our data retention period guidelines:

• Active account data – Retained for the duration your account is active and for a defined period after account closure for audit purposes.
• Financial transaction records – Retained for a minimum of 7 years in accordance with financial legal requirements and AML (Anti-Money Laundering) compliance.
• KYC Documents – Retained for the duration the account is active and deleted within 12 months after the account is permanently closed, unless required for legal purposes.
• Technical security logs – Retained for 90 days for the purpose of security incident tracking and investigation.
• Customer support records – Retained for 2 years from the date of the last interaction.

When data is no longer needed and the retention period has expired, Mega77 will delete or destroy that data in a secure and irreversible manner.

7 Data Security & Protection Measures

Mega77 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse. The security measures we have implemented include:

• Data encryption in transit using 256-bit SSL/TLS for all communications between your browser/app and the mega77 servers.
• Encryption of stored data using strong encryption algorithms for all sensitive information in our databases.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Round-the-clock security monitoring to detect suspicious activity or unauthorised access attempts.
• Role-based access control — only staff who require access to specific data to perform their duties are granted permission.
• Regular security reviews by our internal security team and independent external audits.
• A pre-established incident response plan to address any data breaches promptly.

8 Your Rights as a Data Subject

As a mega77 member, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

Mega77 will respond to all data rights requests within 30 working days from the date the request is received. If your request requires additional processing time, we will notify you and provide an estimated resolution timeframe.

9 Cookies & Tracking Technology

The mega77 website and mobile app use cookies and similar technologies to ensure a smooth and secure user experience. Below are the types of cookies we use:

• Essential cookies – Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Functional cookies – Saving your preferences such as language and display settings for a more personalised experience.
• Analytics cookies – Helping us understand how members use the platform in aggregate, enabling us to improve our services. This data is anonymised.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the Mega77 platform.

10 Children's Privacy

The mega77 platform is intended for individuals aged 18 years and above only. We do not knowingly target or collect personal data from minors under the age of 18. If we discover that data from a person under 18 has been collected without parental or guardian consent, we will promptly delete that data and close the account.

If you are a parent or guardian and believe your child has registered on mega77, please contact our support team immediately via live chat or email.

11 Links to Third-Party Sites

The mega77 platform may contain information about our payment providers or technology partners. mega77 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of any third party you deal with directly.

12 Changes to This Privacy Policy

Mega77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Last Updated" date at the top of this document indicates when the policy was last reviewed.

For material and significant changes, Mega77 will provide clear notice to all members via in-platform notifications or registered email before the changes take effect. Your continued use of the Mega77 platform after the effective date of such changes constitutes your acceptance of the updated terms.

13 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how mega77 handles your personal data, we strongly encourage you to reach out to us directly. Our data protection team is always ready to assist you.

• Live Chat 24/7 – The fastest way to get an immediate response. Average response time is under 3 minutes.
• Email – Send your detailed written inquiry to [email protected]. We respond within 24 working hours.

Please clearly state in your message that your inquiry is regarding data protection / privacy so it can be routed directly to the relevant team for immediate action.